Process Improvement
Process Improvement
Teams often recognize there are changes to be made in the processes and ways of working in their businesses. Undertaking the work to do it can often be time and resource consuming, and therefore unrealistic for internal teams. It means the necessary work to do this often times gets put on hold. It doesn’t have to because I can help.
Process redesign is not easy work but it’s necessary work. Being aware the work needs to be done is the first step forward. Identifying that support is needed to get over the finish line makes the work turn from overwhelming to actionable. Let me help you get there. As an additional resource, I can support your team to get the work done by doing the following:
1.
Listen, learn, and understand current state
2.
Identify the gaps and opportunities
3.
Assess the marketplace – evaluate competition, and determine benchmarks (where necessary)
4.
Build a change management strategy and plan to support the new ways of working for implementation
5.
Identify key recommendations that can include cost reductions, time savings, efficiencies, and organizational change to ensure performance results are achieved
6.
Implement the plans with a strong organizational structure in place to ensure the team is participating in the implementation
Why is business process improvement important?
Stay current and in demand for talent
Improve culture and employee engagement
Save time and reduce cost
Remove bottlenecks and duplications or redundancies
Build stronger communication
Increase productivity
Create stronger integration with optimized resources and systems
Why is business process improvement important?
More organizations both large and small are investing in process redesign. They recognize that when they do they increase their competitive advantage, in may cases improve team morale, save costs, and reduce the risk of falling behind.

I often get asked “why would I hire you and your team to support me with process redesign?”
Here are some of the biggest reasons why clients initially approach me to discuss revisiting their processes:
1.
Speed to market is in question
2.
Redundancy of tasks or processes
3.
Lack of confidence aka lack of visibility in the overall processes and details within it
4.
The trifecta isn’t adding up – speed – cost – quality - we want more from all
5.
Bottlenecks are causing slowdowns or complete blockages
6.
Morale is failing, trust is broken up and down the lines of the process
Let's get started
Jen is a multi-talented professional that brings passion, energy and strategic thinking to the great work she does. Jen demonstrated high commitment and a positive attitude in dealing with people and is very disciplined and organized in bringing together complex programs. I would gladly recommend Jen for senior organizational roles.
David Poirier
Founder, The Poirier Group
I had the pleasure of working with Jen for a period of one year collaborating on the Customer Experience Strategy for M&M Food Markets. I was particularly impressed by Jen’s ability to define the project objectives and lead the team to discover the specific wants/asks and turn them into strong deliverables quickly and efficiently. Jen is deliberate and strategic inher thought process, guiding and navigating me and the team through the project plan with considerable thought given to our long term goals. No matter the challenges, Jen made sure that the project work was completed as promised according to the project plan, yet always being flexible, ensuring that we received and generated the best outcome. Jen would be an asset to any team and this comes with my heartfelt recommendation.
Prema Anjaria
DM Starbucks
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